Policy for Lost/Damaged Items
While we strive to handle your items with utmost care, we acknowledge that rare instances of damage or loss may occur. If such a situation arises, we encourage you to promptly inform us via email at info@waschepoint.com. We will take immediate action to rectify the issue and ensure your satisfaction. For further details, please refer to our comprehensive policy available for review.
Damaged Items:
At Wasche Point, we’re committed to making sure your laundry is handled carefully and attempting to prevent any possible harm. It’s crucial to understand that our services have certain restrictions. Due to time constraints, we are unable to conduct thorough pocket checks to ensure the absence of items such as nail polish, chewing gum, or pens. Therefore, we cannot be held responsible for any damage caused by articles inadvertently left in your laundry. While we appreciate efforts to inform us of items left in pockets, including valuables like rings, we cannot guarantee their retrieval or safekeeping.
Inspecting each garment for pre-existing damage upon receipt is impractical given the volume of laundry we process daily. By utilizing our services, you implicitly agree not to hold us liable for any discrepancies in the condition of your laundry after delivery. Should you disagree with these terms, you have the option to cancel your order without penalty up to one hour after drop off. Once your laundry is dropped off, your acceptance of these terms releases us from liability for any subsequent damages. If you notice any discrepancies after delivery, it is crucial to notify us within 24 hours for prompt investigation.
For any reimbursement for a dry cleaning or household laundry item deemed damaged by Wasche Point, such reimbursement shall be limited to and shall not exceed five (5) times the charge for cleaning the damaged item (not inclusive of tax and other fees) regardless of brand, price or condition of the garment, provided there is documented proof of purchase inclusive of a legitimate receipt which shall be examined and validated by our internal process. It is important for customers to understand that normal laundering processes result in wear and tear over time, including button loss, fading, fabric fatigue, and minor abrasions. Additionally, we reserve the right to refuse processing items that are unsuitable for standard laundry methods, such as those labelled “dry-clean only.”
To receive reimbursement subject to our refund policy, any damaged items must be reported in writing to info@waschepoint.com within five (5) days of the delivery of the completed order. Photos of damaged items must be included in any emailed claim. All claims are reviewed on a case-by-case basis. All decisions on damaged items are in Wasche Point’s sole discretion and are final.
Lost Items:
Its a bit more of legalese, especially with the periods for reporting. Suggestion: To be eligible for reimbursement, any missing items must be reported in writing to info@waschepoint.com within seven (7) days of receiving the completed order. All claims are individually assessed. Items are considered lost after thirty (30) business days from the initial claim. All decisions regarding lost items are at the discretion of Wasche Point and are final.
Subject to applicable law, reimbursement for a lost dry cleaning or household laundry item is limited to a maximum of five (5) times the cleaning charge for the damaged item (excluding tax and other fees). This applies regardless of the brand, price, or condition of the garment. Proof of purchase, including a valid receipt, is required and will be verified through our internal process.
Additionally, we kindly ask customers to empty pockets before submitting laundry for pickup. Wasche Point assumes no responsibility, whether as a bailee or under any other property principle, for items left in pockets or within bundles of garments (e.g., jewelry, watches, cash).
